This sounds great:
So, to optimize the business process, using the graphical tool, the analysts swap the "Verify SSN" and "Verify Address" services.
Hmm. So if you factor things perfectly for every use case in advance, only making a couple silly mistakes that can be fixed by exactly the simple configuration available, then voila, no help needed from IT. Sounds like a magical wonderland.
And if the configuration is complicated (even if graphical), dreaming that you don't need a programmer sounds pretty amazing. |